Greeting from TWD !!
Due to severe weather that impacted Delhi last evening, over 70 flights across multiple airlines, and many more delayed or cancelled.
As this may have resulted in you having to change your travel plans, we are waiving change / cancellation fee for all vistara customers booked to or from Delhi on Sunday, May 13 and Monday, May 14; who wish to no longer travel, or wish to reschedule their booking for a different date. However fare difference, if any, for flights on a different date will be payable.
All efforts are underway to recover from disruptions and manage the situation as expeditiously as possible. However consequential disruptions are likely to occur today, May 14, as well as some aircraft/crew, are in held up in locations other than where they were expected to be due to the diversions. Unfortunately, such situations are beyond airline control, and we thank you for your understanding.
Request you to pass on this information to all concerned.